Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
About the role
- Consultant & Customer Support Specialist supporting Sales Department and Customer Support. Handling inquiries, training staff, and performing data entry in a hybrid work environment.
Responsibilities
- Provides operational support for the Sales Department and Customer Support for the Company.
- Acts as first point of contact for incoming phone calls, emails, mail, and visitors to the Company.
- Provides support to internal staff and customers as the first line of support for email and phone calls.
- Completes data entry for evaluation loans and other sales-related programs.
- Assists with training of new department employees and new consultant orientation.
- Assists management with special projects as requested.
- Remains current on Company policies, procedures, products, and service offerings.
- Develops and maintains department work instructions.
- Acts as front-line response to Fire Alarm Emergencies and protocols.
Requirements
- High School diploma or equivalent is required.
- Minimum of two years of customer service experience is required.
- Clerical/administrative experience is preferred.
- Detail-oriented with the ability to consistently follow-through on tasks.
- Excellent organizational skills with the ability to prioritize and coordinate multiple tasks.
- Proficient with Microsoft Office software and data entry.
- Maintains confidentiality.
- Ability to communicate effectively and professionally in verbal and written forms.
- Comfortable asking questions to seek understanding, especially related to company services/ products.
- Bilingual Spanish speaker preferred, but not required.
- Flexible and able to adapt to changing circumstances along with the ability to problem solve, work under pressure, and meet deadlines.
- Highly motivated when working independently and as part of a team.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
Customer Service Professional delivering exceptional support for customer inquiries in the shipping industry. Responsible for maintaining records, resolving issues, and collaborating with sales and operations.
Customer Satisfaction Agent at Tiime, assisting entrepreneurs through a dedicated application. Engaging users via multiple communication channels and enhancing their experience.
Customer Service Representative assisting customers with orders and inquiries at Bron Tapes. Collaborating with internal teams to enhance customer experiences across the organization.
Customer Service Representative assisting customers with orders at Bron Tapes in Denver, PA. Handling phone calls, managing customer portals, and supporting sales goals.
ZAPP customer support coordinator responsible for providing technical support and customer training. Facilitate logistics for ZAPP add - on services while ensuring optimal customer experience.