Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Claims Support Manager leading a high-volume transactional team within the Claims Department at Preferred Mutual. Focused on achieving production targets and delivering exceptional customer experience.
Responsibilities
- Lead a team of high-volume transactional contributors within the Claims Department
- Achieve established production targets and deliver an exceptional customer experience
- Manage workflow queues and staffing levels
- Document, communicate, and adhere to best practices, policies, and compliance rules
- Produce timely production reports and modify processes for continuous improvement
- Collaborate with peer Managers to streamline processes and ensure appropriate task handling
Requirements
- High school diploma or equivalent required, college degree preferred
- 5+ years' related work experience required
- Previous lead or supervisory experience preferred
- Demonstrated ability to prioritize and resolve complex problems
- Experience in insurance industry preferred
- Proficient in relevant enterprise tools and software including CRM, Microsoft Office Suite
Benefits
- Short-term disability, long-term disability, and life insurance coverage at no cost
- Optional enhanced life insurance and critical illness plans
- 401k plan with employer contribution
- Cash-balance pension plan
- Student Loan Repayment Assistance
- Short-term incentive plan for all employees
- 25 days paid time off at hire
- 7 days paid sick leave
- 10 paid company holidays
- Personalized paid time off after 3 years
- Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents
- Access to Family First team of care experts for caregiving solutions
- Medical, dental, and vision coverage options on the first day of employment
- Health Savings Accounts with employer contribution
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