Hybrid Staff Product Manager, Payments

at Polymarket

• Job title: Staff Product Manager, Payments
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Ruby on Rails, Go
• Location requirements: Hybrid, New York City, United States

About the role

• Staff Product Manager guiding payments and identity operations at Polymarket, the leading prediction market platform. Owning critical payment infrastructure and user experience processes in a regulated environment.

Responsibilities

• Own all consumer and exchange payment rails end-to-end — including cards, ACH, bank transfers, wires, and stablecoins
• Obsess over uptime, conversion rates, and success rates across every funding method. You will build the dashboards, set the SLAs, and own the outcomes
• Understand the exchange and clearing implications of operating within a regulated environment — you should know what a clearing house is, what a DCO and DCM are, and how funding flows interact with the system as a whole
• Build and maintain relationships with banks, card networks (Visa, Mastercard), and payment processors, including proactive work on fraud reduction, chargeback management, and expense management
• Work cross-functionally across product, backend, and exchange teams to ensure funding flows are seamless from the user's perspective
• Work with our compliance and risk teams to optimize payments in support of our users
• Own KYC end-to-end — including pass rates, rejection quality, and drop-off at every step of the funnel
• Obsess and understand the what and the why behind rejections and false-positives
• Monitor identity funnel metrics daily; run experiments to improve conversion without compromising compliance
• Understand the regulatory requirements of operating as a CFTC-regulated exchange and translate them into identity requirements
• Partner with compliance, legal, and external identity vendors to stay ahead of requirements

Requirements

• 7+ years in payments, fintech, or financial infrastructure, ideally at a regulated exchange, neobank, or high-volume consumer fintech
• Deep hands-on experience with payment rails (ACH, card, bank integrations), KYC/AML providers, and fraud tooling
• You've managed real relationships with card networks or banking partners. You know who to call at Visa when there's a problem
• Strong understanding of the US regulatory environment for financial products: CFTC, BSA/AML, KYC requirements
• Product-minded: you read conversion funnels, run experiments, and care deeply about user experience, not just compliance checkbox-ticking
• Technical enough to work closely with engineers, review APIs, and debug issues. You don't need to write Go but you should be able to read a webhook payload
• Very comfortable with ambiguity and speed.

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup — new MacBook Pro, big display, & accessories