Hybrid Product Manager

at U.S. Bank

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $108,375 - $127,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: RPA
• Location requirements: Hybrid, Knoxville, United States

About the role

• Product Manager leading automation and AI solutions in financial services with a focus on customer experience. Collaborating across teams and driving operational efficiency in a fast-paced environment.

Responsibilities

• Support feature-level roadmaps aligned to the Operations Enablement product vision, business priorities, and regulatory obligations.
• Identify opportunities for automation, AI/ML, and workflow orchestration to reduce manual effort, cycle times, and error rates.
• Apply OKRs, outcome-based metrics, and value frameworks to guide prioritization and measure impact.
• Support end-to-end product lifecycle from discovery, ideation, and experimentation through delivery, launch, and optimization for assigned features.
• Partner with Agile delivery teams to define clear product requirements, user stories, acceptance criteria, and success metrics.
• Validate solutions through customer and employee feedback, data analysis, and experimentation (e.g., A/B testing, pilots, phased rollouts).
• Collaborate with Engineering and Data teams to deliver intelligent automation (RPA, workflow automation, event-driven processing) and AI/ML-enabled capabilities (e.g., decisioning, classification, routing, recommendations).
• Identify operational pain points and facilitate design of scalable solutions that improve efficiency, quality, compliance, and resiliency.

Requirements

• 3+ years of Product Management experience, preferably in financial services, FinTech, operations, or platform products.
• Strong understanding of operational processes, risk management, and regulatory constraints.
• Experience working in Agile product teams using tools such as JIRA, Confluence, or similar.
• Ability to work independently with directional guidance and manage multiple priorities.
• Excellent communication, storytelling, and stakeholder management skills.
• Familiarity with Salesforce, servicing platforms, or enterprise workflow management systems.
• High level knowledge of or experience with AI/ML-enabled products, intelligent automation (RPA), or workflow platforms.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law