Head of Operations driving operational strategy and customer success in SaaS for APAC at Henry Schein One. Leading a team to ensure timely product adoption and operational efficiency.
About the role
- Manager of Trading Operations overseeing North American trading activities with emphasis on energy storage. Collaborating across teams to enhance operational management and compliance standards.
Responsibilities
- Support the day-to-day execution, compliance, and operational management of our trading activities across North American power markets, with a focus on energy storage assets.
- Emphasize discipline in reporting, regulatory alignment, cross-team coordination, and the continuous improvement of trading processes and tools.
- Serve as a key liaison across trading, operations, legal, compliance, and technology teams, ensuring clear communication and effective collaboration.
- Document methodologies, maintain governance standards, conduct market research, and support knowledge transfer within the organization.
Requirements
- Minimum 5–7 years in trading operations, energy markets, or compliance functions, preferably within the power or energy storage sector.
- Minimum BA/BS in a quantitative or business discipline.
- Solid understanding of ERCOT and other North American ISOs, including day-ahead, real-time, and ancillary services market structures.
- Experience supporting regulatory reporting, compliance reviews, and working with legal and/or risk management teams to ensure adherence to ISO/RTO protocols and internal policies.
- Familiarity with asset scheduling and operations, outage communication, and trade capture processes; experience with trading databases or ETRM systems is preferred.
- Strong analytical and problem-solving skills with the ability to reconcile data, monitor exposures, and support risk and P&L reporting.
- Proficiency in SQL for querying and managing trading data (required).
- Experience with Python or similar scripting languages for process automation (preferred).
- Knowledge of BI/visualization tools (e.g., Power BI, Tableau) for compliance and reporting dashboards.
- Demonstrated ability to develop and maintain SOPs, methodologies, and reporting frameworks.
- Excellent written and verbal communication skills, with the ability to liaise effectively across trading, legal, compliance, and external stakeholders.
- Proven ability to work cross-functionally in fast-paced environments with strong organizational skills and attention to detail.
- Ability to work in The Woodlands (Texas) office at least three days per week to support cross-functional collaboration and effective team communication.
Benefits
- unlimited vacation
- flexible remote work
- work from home stipend
- educational assistance
- parental leave
- highly engaging company culture with opportunities for in-person connection and learning and growth
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