Critical Account Manager in HPE Networking's Global Service Organization. Leading collaboration efforts for customer satisfaction and business continuity.
About the role
- Key Account Manager driving strategic expansion within large brokerage customers at PLS Logistics. Focus on multi-location growth and strengthening executive-level relationships while increasing revenue.
Responsibilities
- Identify expansion opportunities across divisions, plants, and business units within assigned accounts.
- Develop relationships with multiple decision-makers beyond the primary operational contact.
- Increase overall wallet share and service penetration within each assigned company.
- Present full PLS capabilities (“PLS Casino”) including all modes and value-added services.
- Support onboarding of new locations and divisions.
- Conduct in-person customer meetings on a cadence aligned with account opportunity.
- Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
- Act as escalation point for both the customer and Account Executive.
- Collaborate with Account Executives to ensure growth initiatives do not disrupt day-to day operations.
- Monitor account performance metrics and identify areas for strategic improvement.
- Develop and execute strategic account growth plans for assigned customers.
- Increase brand awareness and corporate alignment across the customer organization.
- Ensure profit objectives for assigned accounts are satisfied.
- Work cross-functionally with Operations, Capacity, and sales groups to support account expansion.
Requirements
- 3+ years of experience in 3PL brokerage or account management
- Knowledge of the transportation and logistics industry
- Strong relationship-building and executive communication skills
- Demonstrated success expanding revenue within existing customers
- Strategic planning and organizational skills
- Experience working with multi-location or decentralized organizations
- Strong collaboration skills working alongside Account Executives and cross-functional teams
- Bachelor’s degree or equivalent experience
Benefits
- Ability to travel for in-person customer meetings
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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