IT Support specialist managing support requests and system monitoring for the Humanistic Association in Berlin. Engaging in user support, system administration, and troubleshooting.
About the role
- IT Support Specialist providing day-to-day IT support for colleagues at Pliant. Troubleshooting technical issues across macOS and Windows environments in a hybrid setup.
Responsibilities
- Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work
- Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)
- Support and administer a range of SaaS tools used across the company
- Own IT-related onboarding and off-boarding processes for employees, including access provisioning and device setup
- Procure, configure, and manage hardware and software assets
- Maintain accurate asset inventory and IT documentation
- Enable colleagues by teaching best practices for internal tools and workflows
- Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)
- Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablement
- Proactively identify repetitive tasks and improve or automate IT and TechOps workflows
Requirements
- Strong motivation to help others and take ownership of IT topics end to end
- Enjoyment in supporting colleagues and solving practical, day-to-day technical problems
- Hands-on experience in IT support, TechOps, or a similar role
- Practical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management)
- Confident administration and troubleshooting of macOS and Windows environments
- Good working knowledge of hardware, networking, and endpoint management
- Experience managing IT assets, inventories, and documentation
- A process-oriented mindset with a focus on reducing manual work through automation
- Ability to work independently in a remote or hybrid environment
- Fluent English (additional EU languages are a plus)
Benefits
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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