Application Support Engineer supporting client - facing operations and product implementations for financial technology. Responsible for handling operational issues and providing support across various channels.
About the role
- Applications Engineer for Test & Measurement platform at Pico, acting as a link between engineering and global customers. Responsible for product integration, customer support, and training.
Responsibilities
- Assisting customers with product selection and configuration
- Providing hands-on troubleshooting and resolutions via phone, email, and on-site visits
- Partnering with Marketing to write technical articles and develop video content
- Translating complex engineering specifications into compelling benefits
- Designing and delivering high-impact training sessions
- Representing Pico at trade shows and conferences
- Working closely with product line engineers to master new features
Requirements
- A Bachelor’s degree in Electrical Engineering, Computer Science, or a related field (or equivalent relevant experience)
- Deep understanding of test and measurement methodologies
- Ability to analyse customer pain points and market trends
- Exceptional written and verbal skills
- Strong problem-solving skills
- Flexibility and willingness to travel regularly across the UK and EMEA region
- Hands-on experience with RF (Vector Network Analysers/Spectrum Analysers) or proficiency in coding languages such as Python, MATLAB, or C
Benefits
- Flexible holidays
- Access to three holiday homes
- Annual Profit Related Pay (PRP) bonus
- Electric Vehicle Salary Sacrifice Scheme
- Free fruit
- Five varieties of bean-to-cup coffee
- Vibrant Summer and Christmas parties
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