Application Support Engineer supporting client-facing operations and product implementations for financial technology. Responsible for handling operational issues and providing support across various channels.
Responsibilities
Support customer-facing operations by responding to operational and business issues.
Plan, deploy, and support client implementations of oneZero's products.
Execute weekend activities in coordination with the Monday-through-Friday support team.
Carry out upgrades and migrations for the oneZero application software.
Process client service requests and provide application support to clients over the phone, email, and live chat.
Requirements
3+ years in financial markets production operations, site reliability engineering, or technical support for mission-critical systems.
Basic Windows OS system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
Experience using monitoring and observability tools to diagnose system behavior and performance issues.
Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.
Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.
Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.
Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).
Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).
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