Account Manager Team Leader at HFM delivering strategic support and management in financial markets. Leading a team to ensure client satisfaction and team performance across a dynamic environment.
About the role
- Internal Account Manager supporting sales and client relationships in the healthcare sector within an IT solutions company. Handling administrative tasks, managing quotes, and fostering customer satisfaction.
Responsibilities
- Act as the day-to-day contact for assigned accounts, handling administrative tasks and responding to inbound requests.
- Support the Account Directors by managing quotes, RFIs/RFPs, and coordinating input from bids, overlay, and technical teams.
- Build and maintain strong relationships with customer IT teams to establish trust and ensure high levels of customer satisfaction.
- Identify and qualify new opportunities through regular client engagement and proactive communication.
- Assist with the preparation of proposals, demos, and proofs of concept.
- Ensure effective collaboration with internal teams and the Account Directors to deliver a consistent and professional service.
- Delegate or escalate client requests as appropriate to maintain smooth account operations.
Requirements
- Previous experience in an administrative, sales support, or account coordination role (preferably within IT or the Public Sector).
- Strong organisational skills with excellent attention to detail and accuracy.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Confident communicator with strong written and verbal skills.
- Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Comfortable working collaboratively across teams and supporting senior colleagues.
- Proactive mindset with a willingness to take ownership and follow tasks through to completion.
- Customer-focused approach with the ability to build positive relationships.
- Technical ability to prepare demonstrations using data and dashboards and customise reports where required for ‘High impact’
- *BONUS* - Understanding of Public Sector IT strategies, frameworks, and procurement processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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