Revenue Operations Manager driving AI adoption and optimizing systems for Ardoq's revenue teams. Ensuring seamless sales processes and technologies to enhance customer purchasing experience.
About the role
- Revenue Operations Analyst enhancing data and processes to optimize go-to-market strategy at Phocas. Collaboration across teams to boost customer retention and drive operational excellence.
Responsibilities
- Deploy and maintain a 360° customer data view for CS and AM teams to improve relationship management and retention.
- Design, launch, and iterate Customer Experience (CX) playbooks using data-driven triggers and automation.
- Manage the Professional Services forecast motion to improve on-time delivery, accuracy, and cost visibility.
- Participate in the selection and deployment of new CX, PSA, and support platforms—ensuring the right systems are implemented for long-term scalability.
- Partner across GTM functions to establish visibility into core KPIs for performance management.
- Identify and act on insights that improve funnel conversion, velocity, and average selling price (ASP).
Requirements
- Proven experience in Revenue Operations, GTM Operations, or PostSales Operations in a SaaS or technology company.
- Strong understanding of post-sales KPIs such as retention, expansion, delivery accuracy, and CSAT.
- Ability to work cross-functionally with senior stakeholders in high-performance environments.
- Technical fluency in managing RevOps or post-sales tech stacks—from vendor selection through implementation.
- High EQ and collaborative mindset, with a track record of influencing without authority.
- Analytical, systems-oriented, and comfortable translating data into business insights.
- Bonus if You Have
- Experience implementing or managing CX, PSA, or support platforms (e.g., Gainsight, Totango, Kantata, Zendesk).
- Prior experience driving retention and expansion programs in B2B SaaS.
- Familiarity with forecasting and performance management frameworks for post-sales teams.
- Exposure to customer lifecycle design or operational scaling initiatives
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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