Critical Account Manager in HPE Networking's Global Service Organization. Leading collaboration efforts for customer satisfaction and business continuity.
About the role
- Account Manager managing customer accounts for revenue growth and strategic expansion initiatives at Phocas. Collaborating with cross-functional teams to maximize customer value and success.
Responsibilities
- Own and manage a portfolio of existing customer accounts, driving revenue growth through strategic expansion initiatives.
- Consistently meet and exceed monthly and annual expansion revenue targets.
- Identify and lead upsell, cross-sell, and license growth opportunities.
- Convert Customer Success Qualified Leads (CSQLs) into pipeline opportunities.
- Manage pricing discussions, contract negotiations, and amendments.
- Build and maintain strong relationships with senior customer stakeholders.
- Lead Executive Business Reviews (EBRs) to align Phocas solutions with customer business outcomes.
- Deliver accurate forecasts and pipeline reporting for leadership visibility.
- Collaborate closely with Customer Success to support adoption, risk identification, and renewal success.
- Deliver tailored product demos and value-based pitches aligned to buyer pain points.
- Stay informed on Phocas products, industry trends, and evolving customer needs.
Requirements
- Proven track record of achieving commercial targets and managing full sales cycles
- Strong commercial acumen with confidence in pricing and negotiation discussions
- Excellent relationship-building and communication skills across executive and operational stakeholders
- Ability to translate customer challenges into clear solution value
- Highly organized and capable of managing multiple accounts simultaneously
- Proactive, curious, and customer-first mindset with resilience under pressure
- Passion for technology, learning, and aligning with Phocas’ values.
Benefits
- 5 weeks paid vacation
- Awesome culture and meaningful work
- Competitive pay and a chance to share in our success
- Trusted to follow your passion and make it your own
- Opportunity to be more – for you and the business
- We believe in a real work life balance and have a strong family orientated culture
- Take your skills to the next level with access to advanced training material 24/7
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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