Clinical Services Manager role at DaVita, supporting clinics with safety and regulatory oversight through targeted coaching and quality initiatives. Ensuring compliance and addressing performance goals with teams.
About the role
- CQ Manager supporting the commercial business at Pfizer by ensuring compliance and quality standards. Collaborating with stakeholders to manage risks and enhance commercial activities.
Responsibilities
- Quality Consulting Support both as a point of contact and subject-matter expert on commercial quality for Commercial colleagues for their accountable markets (including China, Hong Kong & Macau) and as part of CQ China team.
- Enable commercial customers to design and execute commercial activities embedding compliance and quality requirements through design, development, approval, execution, and close-out of in-scope commercial activities (e.g. Global Content Policy, Review & Approval of Promotional Material, programs, tools (e.g Pi, GCMA), privacy requirements where implemented)
- Ensure consistent quality standards and effectiveness measures across commercial activities in line with global quality plans and quality by design guidance.
- Monitor and impact assess changes to local regulations for in-scope quality areas in collaboration with relevant stakeholders (e.g., compliance, legal, safety, regulatory and digital)
- Proactively identify emerging local commercial quality risks and user experience requirements.
- Demonstrate consultative partnership through end-to-end CQ support establishment, communication to market stakeholders, follow up on feedback received and resolution of any issues identified.
- Drive adoption of new CQ customer engagement/support models e.g., self-service.
- Drive a culture of quality and compliance.
- Respond to commercial quality queries and coordinate within CQ when needed.
- Embed, advise, and support commercial customers with the implementation of CQ policies, procedures, and guidance.
- Provide design guidance for commercial programs to optimize the risk and benefit balance.
- Lead and facilitate local committee approvals and other such meetings required for the provision of CQ services.
- Accountable for updating and maintaining select local market requirements and control documents.
- Collaborate with Audit Readiness & Oversight teams on Quality Events, audit findings and remediation (root cause analysis, Corrective and Preventive Action – CAPA- development)for assigned market(s).
- Execute, manage, and monitor performance of assigned CAPAs required to address issues (e.g., Quality Events, audit findings) in collaboration with CQ ARQO team for assigned market(s).
- Assess, evaluate, and maintain accurate performance data for vendors operating within accountable market(s).
- Ensure that vendors not complying with CQ requirements are identified and define applicable CAPA in collaboration with CQ ARQO Team.
- Promote collaboration across the CQ community and exchange best practices and thought leadership across markets.
- Accountable for local implementation of regional and global CQ initiatives and for assuring these will meet local business needs.
- Partner and collaborate across internal Commercial Operations stakeholders to deliver strategic solutions in support of ongoing and new business requests.
- Facilitate collaboration with Commercial stakeholders and business partners (e.g., Marketing, Legal, Digital, Safety, Regulatory, Medical, Privacy, Compliance) to ensure effective end-to-end support for commercial initiatives and large-scale priority projects.
- In collaboration with other stakeholders provide guidance to help Commercial colleagues compliantly use emerging digital tools and channels.
- Drive awareness and upskilling of key market stakeholders to increase understanding of CQ policies and processes and enhance quality & compliance.
- Deliver CSP/PSP/Promotional Material training and CQ awareness to commercial colleagues and contractors (as needed).
- Provide commercial quality insights and share market reports with local stakeholders.
- Co-ordinate local market CQ communications.
- Drawing upon best practice to identify new ways of working and drive continuous improvement.
- Encourage and drive adoption of new technologies and ways of working to drive innovation and operating efficiencies (e.g., self-service, Agent supported).
- Continuously provide feedback on training assets, procedures, guidance and other such CQ materials to improve effectiveness and stakeholder experiences.
Requirements
- Bachelor's degree with 4 years of relevant experience preferably in pharmaceuticals and/or experience in brand marketing
- Strong written and oral communication skills with focus on issue understanding and resolution
- Ability to read and understand English and other language(s) if required
- Delivery of exceptional customer services and experiences
- Proven ability to influence without authority, a wide range of senior stakeholders
- Strong ability to drive collaboration and foster highly productive cross-functional relationships
- Experience of working across cultures and multiple time zones
- Detail-oriented with strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basis
- Team collaboration spirit, with strong ability to work as a single driver and contributor
- Proficient in common technical tools (e.g., Microsoft Office)
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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