Operations Associate supporting patients and healthcare providers through prescription services coordination and documentation. Ensuring timely processing while maintaining compliance and a positive experience.
About the role
- Managing a team of SOQ professionals to ensure product quality and compliance at Pfizer. Leading quality culture initiatives while supporting global goals in the pharmaceutical industry.
Responsibilities
- Manage a team of SOQ professionals to ensure an appropriate and sustainable Product Quality System and Quality Culture
- Ensure the effective investigation and resolution of all product quality issues
- Fulfill the Responsible Person (RP) role for the Pfizer Overseas Limited Liability Company (POLLC)
- Lead and develop the SOQ US Market Quality team while supporting the global goals
- Investigate deviations from Product Quality and Compliance requirements
- Monitor and analyze key quality performance indicators
- Oversee local product release under the US distribution license
- Support preparation for GMP/GDP Regulatory Agency inspections
Requirements
- Minimum B.S. in Pharmacy, Engineering, Science or related discipline
- A minimum of 10 years in the pharmaceutical industry, preferably in a quality role
- Extensive people management and talent development expertise
- Deep understanding of GMPs/GDPs
- Effective communication skills, both written and verbal
- Strong interpersonal skills
- Ability to juggle multiple projects simultaneously
- Robust problem-solving capabilities
Benefits
- 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
- paid vacation
- holiday and personal days
- paid caregiver/parental and medical leave
- health benefits to include medical, prescription drug, dental and vision coverage
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