Hybrid Senior Director, AI/Enterprise Product Management

at Pfizer

• Job title: Senior Director, AI/Enterprise Product Management
• Job type: Full Time
• Experience level: Senior
• Salary: $214,900 - $341,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Director responsible for AI/Enterprise Product Management, leading patient support technology integration for Pfizer. Overseeing CRM platform and driving innovation in patient services.

Responsibilities

• Provide strategic leadership for the end-to-end integration of PPS’s CRM platform
• Demonstrate deep expertise in patient services, operational models, business processes, and evolving program design needs across Business Units
• Establish and govern a unified product requirements framework, ensuring that product roadmaps, requirement documentation, technical specifications reflect patient support needs
• Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
• Drive adoption and alignment with our overarching digital ecosystem, roadmaps, and strategy recommendations
• Maintain a centralized view of all product investments, capabilities, and performance metrics
• Drive data-informed product strategy, leveraging analytics, research, user insights, and competitive analysis to identify opportunities
• Serve as a liaison to Senior Business Partners, providing regular updates on product progress, risks, and strategic decisions

Requirements

• Bachelor’s required; advanced degree (MBA, MPH, etc.) preferred
• 12+ years’ experience in CRM product management, digital platform leadership, or technology strategy
• 5+ years of people management experience required
• Understanding of AI and machine learning frameworks and libraries
• Demonstrated success in a highly fast-paced setting
• Ability to influence without authority, setting business direction, priorities, and action plans
• Strong project management, analytical, and organizational skills, with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
• Commitment to developing and coaching others

Benefits

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage