IT Service Manager overseeing IT service processes and customer relations for digital transformation. Collaborating with sales and engineering, driving quality and availability of services in the region.
Responsibilities
You are the primary point of contact for our Service Management customers for technical and organizational questions concerning our IT services
Analyze and optimize service processes to ensure the quality and availability of our offerings and support the continuous development of our service portfolio
Create reports and analyses to derive operational and strategic measures and conduct regular service review meetings with our customers
Work closely with sales and technical/engineering teams to continuously improve services and ensure smooth communication with the customer
Requirements
University degree in an IT-related field or equivalent professional experience in an IT environment
Several years of experience with IT service processes is an advantage
Strong service orientation, excellent communication skills, and a solution-focused mindset
Broad IT expertise and a good understanding of operational contexts and business processes
Strong teamwork skills and social competence in dealing with customers and external partners
Confident demeanor, assertiveness, and enjoyment working with customers
Benefits
Permanent employment contract with a medium-sized company of around 100 employees
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