L&D Specialist responsible for strengthening employee engagement and culture. Managing training and learning programs while ensuring alignment with organizational values.
About the role
- Serve as the primary liaison with training participants and instructors in hybrid environment. Coordinate training schedules and manage Learning Management System effectively.
Responsibilities
- Serve as the primary liaison with training participants and instructors
- Coordinate service training schedule across global training facilities
- Lead administration of Learning Management System user accounts, courses, enrollments, online content and exams
- Maintain training attendance records and student feedback surveys
- Manage certification processes on employee files in Learning management system (LMS) to ensure compliance
- Act as primary liaison with external training vendors
- Provide reporting on successful completion and training metrics
- Maintain SharePoint files across the organization
- Assist with audit documentation & training certifications
- Partner with the Training Administrator in executing day-to-day training support functions
- Report on a monthly, quarterly, and yearly basis on department training completion rates
Requirements
- Associates Degree with 4 years of experience OR Bachelors Degree with 2 years of experience relevant training/coordination experience
- Experience managing a Learning Management System preferred
- Bachelors degrees or certifications in Adult Learning, Organizational Psychology, or Human Resources
- Experience working as part of a large, global organization is preferred
- Excellent customer service skills complimented by an ability to listen to and interpret client requests
- Strong verbal and written communication skills
- Ability to troubleshoot complex technology issues
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
- Microsoft Office Skills: Outlook, PowerPoint, Word
- Ability to learn technical systems and software tools to support L&D function
- Strong organizational skills with great attention to detail
- Strong multi-tasking and prioritizing skills with the ability to meet deadlines
- Excellent written and verbal communication skills
- Strong interpersonal skills with a customer service focus
- Ability to work independently and as part of a team.
Benefits
- Medical, Dental and Vision
- Health Savings Accounts
- Flexible Spending Accounts
- Health and Wellness Programs and Incentives
- Employer Matching 401(k)
- Tuition Reimbursement
- Professional Development
- Maternity and Paternity Leave
- Paid Holidays and Personal Time Off
- Life and Disability Insurance
- Work/Life Balance
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