Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Commercial Operations Director overseeing revenue strategy and systems coordination at Perkbox. Fostering data-driven decisions and operational excellence across commercial and marketing teams.
Responsibilities
- Drive cross-functional planning to align goals, metrics and accountability across revenue, commercial, operations and marketing teams
- Define the end-to-end revenue architecture (segmentation, territories, ICPs, and journeys)
- Partner with relevant teams to forecast data accurately and build models that reflect both recurring and transactional streams.
- Work closely with the Systems Operations team to align Commercial Operations insights with systems capabilities and the project pipeline across Salesforce, HubSpot, Gong, Planhat, Braze, and all reporting platforms
- Ensure data integrity and accessibility across all funnels and drive automation and process optimisation with Revenue and Marketing teams, and advise on effective integration between systems
- Develop real-time dashboards for pipeline health, forecast accuracy, conversion rates, churn, and expansion metrics, CAC, LTV and TAM
- Lead quarterly business reviews focused on actionable insights
- Identify and address revenue leakage and funnel inefficiencies through process, product, or technology improvements.
- Partner with GTM leadership to define the buyer and standardise sales processes
- Enable Marketing, Sales, and CS teams with data-driven insights, and ensure clear visibility into customer health, upsell opportunities, and renewal risk across the lifecycle
- Act as a strategic bridge between GTM, SysOps, Finance, and Product teams to align goals, unify reporting
- Drive alignment between sales, onboarding and client success on handovers, SLAs, and expansion plays
- Influence product roadmap with customer and revenue data insights
Requirements
- Commercial Acumen – deeply understands SaaS unit economics (CAC, LTV, NRR, payback, sales efficiency) and can translate data into revenue strategy.
- Systems Thinking – sees how marketing, sales, CS, product, and finance interconnect; designs scalable processes and tech architecture across them.
- Analytical & Data Mastery – expert at building reliable reporting, diagnosing funnel performance, and driving insight-led conversations and decisions.
- Operational Excellence – skilled in process design, automation with tools, and cross-functional execution that improves efficiency and consistency.
- Influence & Communication – able to align GTM, Finance, and Product leaders through data storytelling and stakeholder management.
- Change Leadership – comfortable leading through transformation (e.g. mergers, platform migrations, GTM restructuring) while maintaining clarity and trust.
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Manager overseeing laboratory operations and improving service models at Boston Medical Center. Ensuring regulatory compliance and managing personnel in clinical laboratory settings.
Data Operations Associate responsible for tracking and managing global finance transactions for Green Street. Ensures data accuracy and performs analysis, reporting, and management duties.
Insurance Educator providing education and guidance about health insurance to DaVita patients. Involves direct interaction with patients and clinical teams in a hybrid work environment.
Healthcare Operations Manager at DaVita overseeing outpatient clinic operations and improving patient care. Managing financial performance and leading a clinical team for optimal results.
Process Operations Technician Apprentice at BASF making an impact on sustainability through crop protection products. Hands - on role involving loading/unloading and monitoring processes while pursuing academic qualifications.
Transformation Operations Manager at Grant Thornton helping organizations implement supply chain strategies. Lead major transformation initiatives with expert consulting guidance and client collaboration.
Leading global HR team supporting Total Rewards operations, focusing on data management and well - being services. Collaborating with the HR department and external vendors on complex issues.
Associate Director managing workforce operations and recruiting at Tarter Krinsky & Drogin LLP. Ensuring effective deployment and management of legal support workforce.
Branch Operations Supervisor at Columbia Falls, aiding in operational duties and supervising the branch staff to enhance service delivery.