Name Screening Analyst at Rabobank managing name screening alerts for financial crime risks in KYC and AML environments.
About the role
- IT Service Desk Analyst providing frontline support for IT issues at Pension Insurance Corporation. Managing incidents and requests to ensure productivity and reliability in a hybrid work environment.
Responsibilities
- Analyse support queries to deliver excellent customer service.
- Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits.
- Prepare clear reports with analysis and recommendations for escalated issues.
- Collaborate with cross-functional teams to resolve incidents across business applications, hardware, software, and infrastructure.
- Take ownership of personal development in both technical (e.g. data analysis, troubleshooting) and non-technical (e.g. communication, relationship management) skills.
Requirements
- Strong IT support knowledge within financial services or regulated environments.
- Technical expertise in desktops, laptops, peripherals (including trader setups).
- Experience with ServiceNow, Windows 11, and Microsoft Office.
- Advanced knowledge of Active Directory, Intune, and Azure.
- Skilled in troubleshooting and problem resolution.
- Familiarity with ITIL (Foundation certificate or equivalent experience).
- Relevant qualifications in IT, Computer Science, Customer Service, or certifications such as CompTIA/Microsoft.
- Experience in fast-paced environments.
- Strong organisational and communication skills.
- Ability to influence, problem-solve, and work independently.
- Proven capability to manage competing deadlines effectively.
Benefits
- Private medical insurance
- 28 days' annual leave (excluding bank holidays)
- Generous pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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