Change Delivery Manager coordinating business change initiatives across Cigna Healthcare's global operations. Supporting Agile teams and ensuring stakeholder engagement for seamless adoption of new processes.
About the role
- Scheduling Analyst developing strategies for patient engagement at HarmonyCares. Collaborating with healthcare providers to optimize scheduling workflows and maintain patient census.
Responsibilities
- Develop and maintain provider schedules to meet patient needs
- Manage provider census through proactive census risk management
- Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
- Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
- Maintain relationships and effectively communicate HarmonyCares services with patients and family members
- Place and receive phone calls to facilitate effective scheduling function
- Escalate scheduling concerns, and issues, both internally and externally
- Adhere to patient confidentiality policies and procedures
- Attend required meetings and in-services
- Collaborate with manager, teammates, and other HarmonyCares employees
- Perform other duties as required
Requirements
- 2+ years college, and/or equivalent experience
- 2 years of healthcare or customer service experience required
- Strong analytical and critical thinking skills
- Moves quickly to solve complex, real-time issues
- Possesses excellent written and verbal communication skills
- Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
- Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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