Manager leading a small team of collectors within a larger global AR organization. Driving portfolio performance, process execution, and team effectiveness with strong collections experience.
About the role
- Strategic operations role at Pennylane enhancing service performance for entrepreneurs in France. Focused on optimizing client acquisition and operational efficiency with cross-functional collaboration.
Responsibilities
- Transform our ambitions into concrete results by building the operational infrastructure that enables our Sales and Customer Success teams to perform at their highest level.
- Own the acquisition and activation performance for the Financial Services track.
- Streamline day-to-day operations for client-facing teams by automating low-value tasks and optimizing processes.
- Monitor key KPIs, identify bottlenecks, and deliver concrete solutions.
- Drive high-impact cross-functional initiatives with direct visibility to senior management.
- Partner with Product, Sales, and Customer Success leadership to define and implement operational roadmaps aligned with business objectives.
- Design scalable processes to support growing Sales and Account Management teams.
- Equip teams with the right tools and automate repetitive tasks to maximize productivity.
- Lead comprehensive analyses to identify growth opportunities and operational inefficiencies.
- Translate data into actionable insights and strategic recommendations.
- Own end-to-end strategic initiatives: from ideation to deployment and results measurement.
- Own a track OKR focused on acquisition and activation, ensuring clear objectives and accountability for results.
Requirements
- Proficiency in English (assessed and valued according to the department you’re applying to).
- Comfortable and energized by a constantly changing work environment.
- Highly collaborative mindset—able to work effectively within your team and with other stakeholders.
- Sufficient experience to prioritize business-led actions in your day-to-day activities.
Benefits
- 25 paid vacation days provided by Pennylane.
- Competitive compensation package.
- Equity (company shares) so you can share in the success you help build.
- Budget to improve your home workspace and a monthly allowance for coworking space usage.
- Access to 8,000 fitness venues across Europe and 300+ wellness activities through our partner Gymlib.
- Access to Busuu to improve your English or French language skills.
- Latest Apple equipment provided.
- Remote work option from your country of residence within Europe, provided your time zone is within a maximum two-hour difference from CET (depending on team and role requirements).
- Regular company events (e.g., Tech Days and the annual company seminar) to foster team cohesion.
- Additional perks for employees based in France: 6 to 12 RTT days, 5 weeks of PTO, meal credits (Swile), Alan Blue health coverage, and regular local events where Pennylane employees are concentrated.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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