Senior Software Engineer providing production support for Oracle ERP systems at Pearson. Enhancing and maintaining complex SCM and OTC processes within enterprise environments.
Responsibilities
Provide L2/L3 production support, owning root cause analysis and permanent fixes
Support and enhance Oracle EBS SCM and OTC processes, including: Order Management, Advanced Pricing, Shipping Execution, Inventory, Procurement, Receiving, Warehousing, Manufacturing / WIP and BOM (where applicable), Accounts Receivable and Collections
Design, build, and maintain EBS technical components, including: PL/SQL packages, procedures, triggers, and data fixes, Inbound and outbound interfaces with validations and reconciliation, Concurrent programs and reports (XML Publisher / BI Publisher)
Support end-to-end flows, such as: Order → Pricing → Shipping → Inventory → Invoice → AR / Collections
Work closely with warehouse partners / 3PLs to resolve shipment, inventory, and integration issues
Support implementations, upgrades, rollouts, UAT, cutover, and hypercare
Operate within hybrid EBS–Cloud landscapes, ensuring data consistency and process integrity
Build and improve monitoring, automation, and stability, including: Alerts for stuck orders, pricing failures, interface errors, and SLA breaches, Controlled auto-retry and reconciliation processes with audit logging
Create runbooks, knowledge articles, and standardised support processes
Support audit and compliance activities, providing evidence, extracts, and explanations as required
Requirements
8+ years’ experience working with Oracle ERP in enterprise environments
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