Account Manager Team Leader at HFM delivering strategic support and management in financial markets. Leading a team to ensure client satisfaction and team performance across a dynamic environment.
About the role
- Collaborating with clients to enhance process quality while ensuring customer satisfaction. Building strong relationships and improving operational efficiency for Enterprise merchants at PayPal.
Responsibilities
- Monitor proactive technical health for Enterprise merchants
- Identify and suggest solutions to improve customer experience
- Consult with merchants and internal teams on integration best practices
- Initiate strong relationships to help merchants succeed
- Diagnose and identify issues with APIs, code, services, and network latency
- Advocate on merchants' behalf to improve products, systems, and processes
- Be the main point of contact for technical issues affecting our Enterprise merchants
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- Knowledge of Observability and Monitoring Tools such as Datadog, Splunk
- Knowledge of AI tools - Claude AI, Perplexity etc
Benefits
- flexible work environment
- employee shares options
- health and life insurance
- more
Job title
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Degree requirement
Tech skills
Location requirements
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