Cross - Functional Program Manager leading PMO initiatives at Symbotic. Responsible for execution, planning, and continuous improvement across projects.
About the role
- Program Operations Manager managing hybrid program to support creators at Patreon. Collaborating with teams to engage and grow creator memberships effectively.
Responsibilities
- Manage the operational backbone of the program, including lifecycle emails, community engagement, segmentation workflows, and data tracking.
- Design and execute core retention / growth tactics, including leading regular creator-facing webinars, office hours, and structured feedback sessions.
- Collaborate closely with Product, Community, Marketing, and Creator Management to ensure the program delivers real impact for creators.
- Gather creator insights, and iterate quickly to improve outcomes.
Requirements
- Have experience running creator- or customer-facing programs at scale.
- Have managed lifecycle emails, onboarding sequences, or scaled outreach programs.
- Have run or contributed to community engagement (e.g., groups, webinars, events, office hours).
- Are comfortable leading live creator-facing sessions — such as webinars, trainings, or feedback circles.
- Can run lightweight 1:1 creator consultations via email or short calls.
- Are a scrappy operator who thrives in fast-paced, ambiguous environments.
- Are highly organized and able to build workflows, processes, and dashboards from scratch.
- Use creator insights (quantitative + qualitative) to drive program improvements
- Care deeply about helping creators grow and succeed on Patreon
Benefits
- Health insurance
- 401(k) matching
- Flexible time off
- Company holidays and recharge days
- Commuter benefits
- Lifestyle stipends
- Learning and development stipends
- Parental leave
- Equity plans
Job title
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Degree requirement
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