Lead Program Manager driving strategic initiatives and overseeing program delivery excellence at Mastercard. Managing cross - functional teams and aligning processes with organizational objectives.
About the role
- Senior Program Manager II driving member growth initiatives at Spring Health. Collaborating with cross-functional teams to optimize strategic programs and improve engagement outcomes.
Responsibilities
- Lead end-to-end program planning, execution, and delivery across multiple product, marketing, engineering, and cross-functional teams teams.
- Define and track success metrics tied to member growth and program impact, using insights to continuously refine priorities and improve outcomes.
- Create and manage comprehensive program plans - including clearly defined success metrics tied to member growth and timelines - ensuring measurable impact and on-time delivery.
- Translate complex program data into clear, actionable updates for senior stakeholders - highlighting progress, risks, and business impact to support informed decision-making.
- Drive clear communication and alignment across stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.
- Identify risks, dependencies, and blockers - facilitating resolution and tradeoff decisions.
- Foster continuous improvement by implementing scalable processes, retrospectives, and feedback loops.
Requirements
- 7+ years of program management, product operations, project management experience within a high-performing tech org, preferably embedded in product, engineering or marketing.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders, including communicating effectively to the executive level.
- Familiarity with project management tools (e.g. Asana, Coda)
- Organizational and multitasking abilities to manage a high volume and frequency of detailed requests, some of which require a tight turnaround
- Proven self-management, time-management and organizational skills
- Analytical mindset for prioritizing and decision-making.
Benefits
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
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