Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Branch Manager overseeing store operations, customer relations, and staff management for a leading automotive parts distributor. Ensuring efficient operations and driving revenue opportunities in Salem, OR.
Responsibilities
- Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management.
- Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities.
- Handle COD accounts
- Log lost sales
- Review and report on sales numbers
- Manage invoices
- Review credits
- Work with salespeople to visit customers
- Ensure that customers are receiving deliveries in a timely fashion
- Follow up with customers who are not calling
- Deal with customers in a professional and courteous manner
- Manage and lead a store team to consistently deliver high levels of customer service and business results.
- Manage payroll, account for hours worked/deliveries
- Hold department/all-store meetings and solicit feedback/suggestions from team members
- Train countermen on phone procedures, provide ongoing training to team members
- Provide valuable and actionable feedback to team members during review periods and ongoing
- Manage employee lateness/absenteeism, performance issues, policy violations and all other coaching and/or corrective action in accordance with company practice
- Take a proactive approach to team member satisfaction
- Oversee building maintenance
- Manage location cleanliness, store security and maintain a safe working environment
- Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
- Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.
- Maintain communications with General Manager and all assigned team members to continually improve location service levels, productivity and profitability
- Performs additional duties as assigned
- Maintain and promote workplace safety
- Securing and transferring cash or other assets.
Requirements
- Ability to lift, push and pull up to 50 pounds
- Clean/ valid driver’s license preferred
Benefits
- Medical Coverage
- Pharmacy Coverage
- Dental Coverage
- Vision Coverage
- Basic Life and AD&D
- Short Term Disability Coverage
- Voluntary Short Term Disability Coverage
- Voluntary Long Term Disability Coverage
- Flexible Spending Account
- Commuter Expense Reimbursement Account
- Health Savings Account
- Health Reimbursement Account
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- ID Theft Insurance
- Legal Plan Insurance
- Pet Insurance
- Employee Assistance Program (EAP)
- Paid Holidays, Sick and Vacation
- Profit Sharing/401 (k) Plan
- Employee Discounts on Merchandise
Job title
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Experience level
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