Warehouse Operations Supervisor responsible for daily operations and leading associates in an eCommerce fulfillment center. Ensuring accurate and timely customer order processing while maintaining safety and quality standards.
About the role
- IT Service Operations Manager leading IT service management and improving service quality at Parts Town. Collaborating with various stakeholders to enhance operational stability and user experience.
Responsibilities
- Lead the design, implementation, and continuous improvement of IT service management processes
- Ensure IT services are delivered efficiently, reliably, and in alignment with business objectives
- Partner with Infrastructure, Applications, Cybersecurity, and Business stakeholders to improve service quality, operational stability, and end-user experience
- Own and govern core ITIL processes including incident management, problem management, change management, service request management, configuration management (CMDB), knowledge management
- Establish KPIs and SLAs for all IT services
- Drive adherence to service governance standards
- Monitor and improve service performance metrics (MTTR, SLA compliance, backlog trends)
- Lead root cause analysis for major incidents
- Chair Change Advisory Board (CAB)
- Optimize ticket workflows and automation
- Administer and optimize ITSM platform
- Translate business requirements into service delivery models
- Conduct service reviews with stakeholders
- Identify automation opportunities
- Provide coaching and performance management
Requirements
- 5+ years in IT Service Management or IT Operations
- 3+ years in leadership or management role
- ITIL v3 or ITIL 4 certification (required or strongly preferred)
- 5+ years of experience managing ITSM platforms
- Strong understanding of IT infrastructure and application support models
- Bachelor’s degree in information technology, Business, or related field
- Experience in distribution or logistics environments (bonus)
- Familiarity with ERP/WMS systems and experience supporting multi-site operations (bonus)
- Experience with SLA governance and executive reporting (bonus)
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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