Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- Manager overseeing media supply chain fulfillment for a global media company. Managing complex tasks related to metadata, quality control, and content delivery in a dynamic environment.
Responsibilities
- The Manager of Media Supply Chain Fulfillment reports to the Vice President of Platform Fulfillment Operations.
- This team handles tasks like metadata ingestion, quality control, image resizing, scheduling, file creation, and delivering high-quality VOD content.
- You will be the main contact for complex operational, technical, and partner issues.
- You will also manage relationships with internal and external clients.
- This involves onboarding new partners and integrating them into our system.
- Oversee global scheduling and multiplatform content delivery, ensuring publishing standards/specifications and standardized validation procedures are met for launches and ongoing releases.
- Track fulfillment across internal systems to consistently meet deadlines and SLAs, and align communications across operational, business, strategy, and sales teams to support content availability, localization readiness, and resourcing.
- Use established processes, tools, and systems to plan, execute, and track your work.
Requirements
- 4 years of experience in media distribution
- Proven experience in managing and fostering a collaborative and productive work environment
- Comprehensive technical knowledge of distribution workflows, various film, video, audio and digital formats (UHD SDR, UHD HDR-10, Dolby Vision, IMF, DCP, etc.), home media production, technical spec profiles, closed captioning and subtitle formats, various aspect ratios, QC processes, file delivery applications, etc.
- Media & Entertainment industry experience
- Proficiency in AirTable, Smartsheet, Outlook, Microsoft Office/365, Sales Force, Media Silo, Aspera, Media Shuttle, Salesforce.
- Highly organized, exemplary written and verbal communication skills.
- Demonstrated ability to lead skillfully.
- Able to thrive in a dynamic environment.
Benefits
- medical
- dental
- vision
- 401(k) plan
- life insurance coverage
- disability benefits
- tuition assistance program
- PTO
- bonus eligible
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