Unified Communications & Systems Specialist supporting Mitel's global portfolio focusing on VOIP, networking/security, and technical support. Collaborating internationally and troubleshooting complex issues.
About the role
- Digital Design Support Technician supporting civil engineering teams in the effective use of Autodesk Civil 3D and Bentley OpenRoads Designer. Troubleshooting software issues and assisting with onboarding new team members.
Responsibilities
- Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications.
- Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins.
- Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly.
- Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed.
- Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations.
- Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues.
- Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests.
Requirements
- Experience supporting or working with technical software in a professional environment.
- Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided.
- A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate.
- Comfort installing, configuring, and maintaining desktop applications in a Windows environment.
- Strong communication skills and the ability to work patiently and effectively with engineers and technical staff.
- An interest in learning CAD systems, engineering workflows, and industry-specific tools over time.
- An organized, detail-oriented approach to documenting issues, solutions, and setup steps.
Benefits
- Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance)
- Employee Stock Ownership Plan (financial profit sharing)
- Performance-based bonuses
- 401(k) Plan
- Paid Time Off (both vacation & sick/wellness time accruals)
- Paid Holidays
- Parental Bonding Leave
- Flexible Work Arrangements
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Support Analyst at N5X establishing IT structure and supporting end users with Google Workspace expertise. Managing helpdesk operations and ensuring IT service quality in a hybrid model.
Automotive Technical Support Referent analyzing automotive support requests and ensuring compliance with quality management system. Offers solutions based on technical skills and escalates requests when necessary.
Senior Technical Analyst supporting Property & Casualty IT organization at Great American Insurance Group. Collaborating with underwriting and operations teams to translate complex business needs into effective technology solutions.
Technical Support Manager leading the Americas Technical Support function, ensuring high - quality assistance and team performance at Acuity Inc.
Technical Support Engineer working with customer challenges in Malmö and Karlskrona. Handling technical inquiries and maintaining strong customer relationships.
Technical Support Advisor providing excellent customer support through various communication channels. Collaborating with teams for first contact resolution and enhancing customer satisfaction.
Data Governance Technical Analyst driving data strategy and compliance at Boeing. Designing robust data architectures and ensuring adherence to regulatory requirements while optimizing data management.
IT Support Engineer responsible for Microsoft cloud environment support and endpoint management at a fintech startup in the UK. Focused on device compliance and user management in a hybrid work setting.
IT Support Technician troubleshooting technical issues and delivering support at Westinghouse Electric Company. Providing on - site and remote assistance for IT operations in a nuclear technology environment.