Senior Product Operations Manager responsible for executing client - facing Airtable implementations. Tailoring solutions to client needs while managing technical realities and strong client relationships.
About the role
- Product Operations Specialist supporting operations for fintech startup focused on helping small businesses. Responsible for payment processes, troubleshooting issues, and data analysis in a fast-paced environment.
Responsibilities
- Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
- Find solutions to automate and streamline ops processes, leading efforts to build in-house or find external vendors
- Conduct reviews to assess risk factors for high-priority merchants
- Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
- Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
- Review current processes and provide feedback on how to improve product operations and Parafin as a whole
- Work closely with our partners to identify areas of risk and investigate fraudulent behavior
- Use data-driven analysis to identify areas of optimization and growth
Requirements
- 3 - 5 years of work experience
- 2 - 3 years of operational experience working in a fintech startup, bank, or payments company
- Strong understanding of payments
- Excellent communication skills
- Strong quantitative / detail-oriented background
- Thrive in an entrepreneurial environment
- Experience with fraud/ risk management (preferred)
- Strong understanding of, or desire to learn, about a capital or lending product (preferred)
- Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python (preferred)
Benefits
- Equity grant
- Medical, dental & vision insurance
- Unlimited PTO
- Work from home flexibility
- Commuter benefits
- Free lunches
- Paid parental leave
- 401(k)
- Employee assistance program
Job title
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