Product Operations leader at Clay managing cross - functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.
About the role
- Senior Product Operations Manager at Adobe focusing on strategy, operational systems, and tools to optimize customer-facing teams. Collaborating across organization to enhance operational efficiencies is key.
Responsibilities
- Act as the primary liaison between business partners and development teams
- Partner with customer-facing leaders to understand struggles, capacity constraints, and performance expectations
- Ensure tooling solutions support efficient delivery workflows and drive reportable impacts
- Own the development of Business Requirements Documents (BRDs), ensuring alignment between business objectives, functional requirements, and success criteria
- Coordinate end-to-end User Acceptance Testing (UAT) strategy for operational tool improvements and new system implementations
- Collaborate with the Enablement team to drive effective rollout and adoption of tooling enhancements
Requirements
- 5+ years of experience in Product Operations, Business Operations, Strategy, or similar roles
- Experience working cross-functionally with engineering, business stakeholders, and customer-facing teams
- Strong ability to translate ambiguous business needs into structured requirements
- Proven track record of driving operational tooling or systems improvements
- Skilled at navigating matrixed environments and building alignment across business and technical partners
- Strategic problem solver with strong execution rigor
- Experience with Workfront preferred, especially within complex, cross-functional environments
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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