Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
About the role
- Patient Care Coordinator at PANTHERx managing patient communications to coordinate medication shipments. Requires bilingual Spanish and English communication skills with call center experience.
Responsibilities
- Communicates with patients via phone to establish rapport, ensure clinical compliance, and establish next shipment of medication.
- Communicates with order management and fulfillment team to engage compliance, and to address concerns as noted during patient communication.
- Accepts direction from pharmacist(s) and Leadership regarding various elements of specialty call compliance programs.
- Completes all Patient Care Coordinator responsibilities fluently in both English and Spanish.
- Additional projects and activities as assigned.
Requirements
- High school diploma or graduate education degree (GED).
- 1-3 years customer service experience in a call center environment.
- Excellent communication, organizational and interpersonal skills.
- Bilingual – Fluent in English and Spanish, especially in medical terms.
- Bachelor’s degree (preferred).
- 1-3 years’ experience in a specialty pharmacy call center environment (preferred).
- Healthcare interpreter certification from a nationally recognized institute (Certification Commission for Healthcare Interpreters or the National Board of Certification for Medical Interpreters) or willingness to become certified (preferred).
Benefits
- Hybrid, remote and flexible on-site work schedules are available, based on the position.
- PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
- Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
- Of course we offer paid holidays too!
Job title
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Salary
Not specified
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