User Operations Associate engaging with users through various communication channels. Understanding user behavior and building relationships to identify growth opportunities.
About the role
- Senior Manager responsible for global lifecycle processes and compensation operations at Equinix. Ensuring compliance, operational excellence, and a seamless employee experience.
Responsibilities
- Lead global operational delivery of lifecycle processes including offboarding, internal & international transfers, terminations, reductions in force process execution project management; and compensation operations to include job leveling, pay changes, allowances, bonus processing, reward cycle management
- Ensure all processes meet standards for accuracy, compliance, timeliness, and exceptional employee experience
- Drive continuous improvement, automation, and digital enablement, including the use of robotics and AI to reduce manual effort and improve process efficiency
- Ensure proper communication channels are available to update the team on knowledge management updates, policy changes and are equipped to support employee queries
- Ensure global adherence to regulatory requirements and internal controls across lifecycle and compensation processes
- Operationalize legal guidance and support internal and external audits with documentation and accurate reporting
- Own prioritization of digital and automation use cases across lifecycle and compensation operations, ensuring initiatives deliver measurable improvements in accuracy, cycle time, compliance, and employee experience
- Manage relationships with compensation, outplacement, and transition vendors to ensure high service levels and aligned delivery
Requirements
- Degree in HR, Business, or related field
- Proven years in HR operations, lifecycle, or compensation processes
- Proven experience managing global employee lifecycle & compensation changes and offboarding operations with strong compliance and audit practices
- Advanced data and analytics skills; experience utilizing and interpreting dashboards and performance reporting
- Familiarity with Workday and compensation systems desirable
- Experience implementing automation solutions and familiarity with AI-driven tools for process optimisation
- Vendor negotiation and stakeholder management experience
Benefits
- Employee Assistance Program
- Health insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
- Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement.
- Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on.
- Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in.
- Annual Leaves
- Flex Wallet (flexible spending account)
- Multi-sport Card
- Lunch Pass Card
- Discount Portal
- Statutory allowances and reimbursements (remote working, corrective glasses reimbursement)
- Paid and unpaid leaves in line with local market practices and regulatory requirements.
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