Global L&D Director focusing on training excellence and employee onboarding across three global locations in the gaming industry. Leading international programs to enhance QA processes and talent development.
About the role
- Knowledge Manager developing a robust knowledge management strategy within Pacific Life's HR teams. Collaborating with centers of excellence to optimize employee-facing and internal HR content delivery.
Responsibilities
- Develop and Implement Knowledge Management Strategy (Employee-facing content): Develop a content governance model to support knowledge management strategy and objectives.
- Accountability Framework: Identify content owners and formalize necessary roles and responsibilities to optimize content development and delivery.
- Establish Standards: Establish content standards including taxonomy, structure, readability, tone, voice, clarity, and consistency for all content assets and mediums.
- Develop Tools: Develop tools and templates to facilitate user-friendly content creation to minimize the cycle time to deploy, edit, and update content.
- Lifecycle Management: Execute the knowledge management lifecycle, encompassing curation processes (e.g., collection, QA, posting, retirement, and escalations), maintenance, and drive usage.
- Develop and Implement Knowledgebase Strategy (Internal operational content): Develop a comprehensive strategy to centralize and standardize HR operational content such as process documentation, desktop procedures, and knowledge articles into a central HR knowledgebase or preferred platform.
- Content Migration: Facilitate the migration of operational HR content from existing platforms into recommended repository.
Requirements
- Knowledge Management Expertise: Familiarity with KM principles, frameworks, best practices and tools. Ideally 10+ years’ experience in HR Knowledge Management program administration.
- Project Management: Ability to manage multiple HR knowledge management initiatives simultaneously.
- Technology Savvy: Experience with HRIS, knowledge management systems, and digital collaboration tools.
- Communication & Training: Strong written and verbal communication skills, with experience in developing training materials and facilitating workshops.
- Bachelor’s degree in Human Resources, Business Administration, or a related field; a master’s degree or relevant certification is preferred.
- Proven experience implementing Knowledge Management programs on a global scale.
- Certification in Project Management (PMP) or Knowledge Management (CKM) is a plus.
Benefits
- Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Instructional Designer developing and delivering engaging learning content for Arcteryx's tech deployment programs. Collaborating with stakeholders to improve learning experiences across the organization.
CBE Instructional Designer at the University of Maine at Presque Isle. Supporting faculty to create accessible online learning experiences and enhancing curriculum effectiveness.
Quality Specialist overseeing training and quality management in network cabling installations. Ensuring compliance and high standards in project execution across multiple sites.
Low Voltage Quality and Training Specialist overseeing quality in network cabling installations for data centers. Join LINX to ensure compliance with industry standards and project specifications.
Learning & Development Associate developing engaging training modules for Intrepid Asia. Collaborating with subject matter experts and managing course content and logistics.
Training Specialist delivering engaging mortgage sales training and coaching for Better's AI - native finance platform. Collaborating with sales professionals to enhance skills and compliance in a hybrid setting.
Technology Training Specialist at Garney focused on developing and delivering technology training programs. Collaborating with IT and operational teams to support employee adoption of organizational digital tools.
Safety & Training Coordinator responsible for safety and training programs in Raisebore operations at Redpath Mining. Focusing on health and safety of workforce in a collaborative environment.
Sales excellence trainer at papernest, enhancing team performance through training and coaching. Leading initial training for new agents and optimizing sales techniques.