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About the role
- Product Manager managing Report It app and website for PG&E, driving product vision and regulatory compliance. Collaborating across teams to enhance user experience and safety compliance.
Responsibilities
- Define and execute the product vision for Report It program, ensuring alignment with PG&E’s safety objectives and CPUC mandates.
- Develop and maintain the roadmap for new features, enhancements, and integrations.
- Incorporate customer feedback and analytics into product improvements.
- Manage Report It functionality, ensuring timely triage of safety concerns and integration with internal workflows (e.g., vegetation management, engineering).
- Partner with Digital Strategy, Report It Program, and Agile teams for development, testing, and deployment activities.
- Coordinate with analytics and marketing teams for campaign strategy, acquisition, and engagement initiatives to increase adoption.
- Prioritize and implement new features.
- Monitor performance metrics and customer satisfaction to identify improvement opportunities
- Identify opportunities to improve how customers and employees report issues (e.g., outages, hazards, equipment concerns).
- Act as the primary liaison between technical teams and business units, translating needs into actionable product features.
- Lead design and prototyping of reporting tools (mobile app, web portal, internal dashboards)
- Define and maintain the Report It program roadmap within Salesforce Service Cloud and related modules.
- Ensure Salesforce is configured to capture customer-reported hazards, outages, and safety concerns efficiently.
- Oversee customization of objects, fields, workflows, and automation to align with PG&E’s operational needs.
- Configure Salesforce to meet regulatory requirements for incident tracking and reporting
- Act as the Salesforce subject matter expert for PG&E’s Report It program.
- Train internal teams on Salesforce functionality and reporting workflows.
- Work with vendors, consultants, and Salesforce support to optimize system performance.
- Gather feedback from customers and employees to refine Salesforce features.
- Stay current with Salesforce releases and recommend adoption of new capabilities and process improvements
Requirements
- Bachelor’s Degree in Business, MIS, or other related fields or equivalent work experience.
- 8 years product management, customer experience or business analyst experience
- Ability to travel up to 15 percent of working time
Benefits
- This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
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