Hybrid Principal Quality Operations Specialist

at Pacific Gas and Electric Company

• Job title: Principal Quality Operations Specialist
• Job type: Full Time
• Experience level: Lead
• Salary: $125,000 - $226,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Apollo, PMP
• Location requirements: Hybrid, Oakland, United States

About the role

• Join PG&E as a Principal Quality Operations Specialist in the Electric Compliance Controls Validation Team. Focus on developing quality management plans and validating compliance controls for the organization.

Responsibilities

• Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
• Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
• Investigate process controls of medium to high risk to PG&E, may include working with PG&Es Legal team.
• Prepare and present summary of findings and risk to PG&E to senior and executive leaders.
• Develop strategy and action plans, working with Directors and Officers.
• Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
• Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
• Coaches and provides direction to less experienced team members.
• Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
• Effectively maneuver through complex organizational situations without disruption, routinely resolving escalations to Director-level, Vice President-level and above.
• May develop/refine process to determine and prioritize processes to evaluate regulatory controls.

Requirements

• Minimum BA/BS Degree or equivalent work experience
• 10 years of progressive experience in utility operations or in other highly regulated industry
• 4 years of experience with causal evaluation methods and investigations in the utility industry
• Desired PhD or Master’s Degree or equivalent experience.
• Advanced experience (5-12+ years) in regulatory oversight, audit readiness, and leadership.
• Deep understanding of California and Federal regulatory programs related to Electric Operations.
• Knowledge of operations, maintenance, and engineering program processes and procedures.
• Proven ability to prepare materials for and effectively communicate/present highly complex findings to senior and executive leaders with clarity, gain consensus on path forward.
• Proven experience in process map/controls documentation and evaluation and/or structured process improvement or process reengineering.
• Ability to interview personnel at all levels to validate process and controls.
• Knowledge of work methods and procedures in order to accurately identify risks and areas for improvement.
• Ability to work independently and be effective in team settings.
• Leadership or facilitation training (e.g., crucial conversations and facilitative leadership).
• Certified Internal Auditor (CIA) or equivalent
• Completion of professional auditor training
• Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
• Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
• Lean Six Sigma Certification
• Certified Project Management Professional (PMP)
• Certified Compliance & Ethics Professional (CCEP) Professional