Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- IT Business Analyst improving complex processes and bridging the gap between business and IT in Switzerland. Requires strong experience in Agile methodologies and data structure knowledge.
Responsibilities
- You analyze and optimize complex processes
- You act as the bridge between business and IT and translate business requirements into technical specifications
- You thoroughly review customer requirements and contribute your expertise
- You support implementation, develop test cases, and assist with testing
- You also document existing applications and processes, create user stories, and verify the functional correctness of implemented solutions
Requirements
- More than 5 years of professional experience as an IT Business Analyst
- Familiarity with data structures and UML class diagrams
- Knowledge of Agile methodologies and processes
- Ideally a degree in Computer Science or an equivalent qualification
- Strong command of German (min. C1) and good command of English (min. B1)
Benefits
- Flexible, family-friendly working hours
- Openness to creativity and new ideas
- Appreciative feedback culture and collegial teamwork on an equal footing
- Part-time work possible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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