Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- ICT-Support Engineer resolving technical issues and handling 2nd to 3rd level support tasks for p3b AG. Collaborating on complex IT infrastructure and providing user support in a hybrid environment.
Responsibilities
- You handle incidents at 2nd to 3rd level support and identify efficient solutions
- You analyze and resolve more complex technical issues
- You resolve incidents directly via phone, remote access, or on-site
- You manage infrastructure, servers, and networks
- You also create and maintain relevant documentation (e.g., instructions and manuals)
- You handle user and permissions management
- You work closely with developers and other key stakeholders across the company
Requirements
- Completed training in the field of computer science/IT or equivalent professional experience
- Knowledge of Windows Server and M365/Azure
- Proven professional experience in ICT support
- Driver's license (category B) is an advantage
- German, spoken and written (C1)
- English at least B2 (working proficiency)
Benefits
- Flexible working models in the Bern region and options for home office
- Varied tasks with room for initiative and personal development
- A successful company with a long-standing presence in the Swiss market
- A work environment that challenges your creativity and encourages personal responsibility
- Flexible working hours to support a healthy work–life balance
- Part-time work models are possible
- Support for your professional development
- Attractive and modern working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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