Technicien Support handling user incidents and system administration in Monaco. Assisting users with IT environments and ensuring operational security.
About the role
- ICT-Support Engineer providing 2nd- to 3rd-level support and solving technical issues. Working closely with developers and managing IT infrastructure with flexibility in Bern.
Responsibilities
- You handle incidents in 2nd- to 3rd-level support and find efficient solutions
- You analyze and resolve more complex technical problems
- You remediate issues directly by phone, remote access, or on-site
- You take care of infrastructure, from servers to networks
- You also create and maintain relevant documentation (e.g., guides)
- You manage user accounts and permissions
- You work closely with developers and other key stakeholders in the company
Requirements
- Completed education in IT or comparable professional experience
- Knowledge of Windows Server and M365/Azure
- Proven professional experience in ICT support
- Driving license category B is an advantage
- German spoken and written (C1)
- English at least basic knowledge (B2)
Benefits
- Flexible work models in the Bern region and remote/home office
- Varied tasks with room for initiative and development
- A successful company with long-standing presence in the Swiss market
- A work environment that challenges your creativity and fosters ownership
- Support for your professional development
- Attractive and modern working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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