Customer Success Engineer assisting customers with onboarding and technical integrations for SaaS payment platform. Collaborating across teams to solve complex issues and enhance customer workflows.
About the role
- Customer Success Specialist providing high-quality support to B2C/B2B customers in innovative web data gathering solutions. Engage with clients, maintain satisfaction, and collaborate with tech teams.
Responsibilities
- Be the main point of contact between the company and B2C/B2B customers.
- Collect relevant information from our clients and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Requirements
- Proven experience in customer support or related roles.
- Excellent communication skills in English.
- Quick reaction and concentration, empathy and love for helping people.
- Motivated, ambitious, self-learner, independent.
- Tech-savvy personality and problem-solver attitude.
- Experience with Proxies/VPNs or similar products (Nice to have).
Benefits
- Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events.
- Access to mental and physical well-being resources.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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