Analista de Melhoria Contínua Sênior at Colliers responsible for identifying process improvement opportunities and managing performance indicators and SLAs.
Responsibilities
Consolidate files and databases related to shuttle services and restaurants.
Organize demand, capacity, KPIs and operational delivery information.
Ensure accuracy, standardization and updating of databases.
Continuously monitor compliance with contractual SLAs.
Identify deviations and work with operations teams to understand root causes and propose corrective actions.
Create and maintain performance dashboards and reports.
Perform quantitative and qualitative analyses of operational and quality KPIs.
Anticipate risks, propose improvements and suggest structural process adjustments.
Prepare studies and executive presentations with a clear, objective and strategic perspective.
Lead alignment meetings with internal departments and suppliers.
Proactively push operations and partners to close outstanding issues.
Ensure a clear trail of evidence and a performance history.
Requirements
Strong experience in data analysis and KPI management.
Highly analytical, investigative and process-oriented profile.
Advanced Excel/Google Sheets skills.
Organized, with a strong sense of ownership and ability to prioritize.
Good communication skills for interaction with operations, leadership and suppliers.
Knowledge of BI tools (Power BI, Data Studio or equivalent).
Proactive profile with good communication and logical reasoning for problem solving.
Strong analytical ability, strategic thinking and attention to detail.
Ability to work under tight deadlines and in a dynamic environment.
Experience with SLAs, controls, audits and performance management.
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