Data Analyst overseeing data infrastructure and operations supporting Wealth Management. Key liaison with Operations, Finance, and Wealth Management teams for automation and reporting.
About the role
- Provide technical assistance in IT for clients at Ovation Healthcare. Act as the first point of contact for technical issues and document all resolutions.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Maintain skills by attending related training and performing research.
- Identify and suggest possible improvements on procedures.
Requirements
- Associate degree in Information Technology or equivalent work experience.
- Knowledge of TCP /IP, DNS, WINS, and DHCP.
- Knowledge of MS Active Directory.
- Knowledge of network cabling standard and network room build outs.
- Tech savvy with working knowledge of office automation products, databases and remote access applications.
- Good understanding of computer systems, mobile devices and other tech products.
- Exceptional judgment, thinking skills, interpersonal skills.
- Ability to escalate and involve other resources as required to deliver/ support SLA’s, business requirements.
- Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information.
- Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills.
- Exceptional ability to work as a team player.
- Ability to train, explain and impart knowledge to others.
- Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
- Capable of working within established policies, procedures and practices prescribed by the organization.
- English sufficient to provide and receive instructions/directions.
Benefits
- Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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