Head of Grocery & E - commerce Operations overseeing daily operations for a new supermarket chain in London. Focused on building processes and enhancing team performance in a fast - paced environment.
About the role
- Customer Operations Associate working closely with Customer Success Managers to ensure customer success in AI-powered user research. Collaborating with engineering teams and advocating for users.
Responsibilities
- Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
- Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
- Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
- Contribute to product knowledge by building and maintaining help center content and improving internal documentation
- Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
- Develop process and systems to optimize our internal workflows, including incorporation of automation and AI
Requirements
- Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
- 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
- Excellent communication skills, with experience adapting communication to relevant audiences
- A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
- Experience developing strong product expertise and/or technical expertise
- Strong organizational skills and experience managing multiple priorities or workstreams in parallel
Benefits
- Daily collaboration with founders, shaping the core product vision.
- Exposure to and collaboration with design and research leaders at top global brands.
- Competitive cash and equity compensation. Actual compensation packages are based on various factors unique to each candidate, including skill set, depth of experience, and certifications.
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