Investment Advisory Operations Specialist assisting clients and advisors at Osaic through phone support and collaboration across teams. Ensuring exceptional service and support for qualifying advisory accounts in a dynamic environment.
Responsibilities
Assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support.
Collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic.
Support our products, platforms and processes to respond to our customer’s stated and unstated needs.
Requirements
2+ years of experience in financial services operations or broker-dealer setting
2+ years working in a customer service operation or contact center
Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
Excellent communication and organization/multi-tasking skills
A friendly and professional demeanor
Quick learner with basic technical skills to efficiently navigate through various systems
Strong customer focus orientation
High attention to detail, analytical mindset, and problem-solving skills
Be able to work independently and maintain elevated levels of quality and accuracy while under pressure
Self-motivated individual capable of meeting departmental expectations and deadlines
Regional Operations Director overseeing 7 - 10 dialysis centers and a 200+ teammate team in Texas. Leading strategic and tactical operations while managing large - scale P&L responsibilities.
Director of Operations for the Hospital Services Group at DaVita Kidney Care managing dialysis programs. Responsible for financial growth and clinical performance across multiple hospital - based teams.
Operations Director empowering clients in operational transformation and delivering efficiency programs. Leading cross - functional initiatives in a dynamic consulting environment.
Vice President leading operational teams managing fund administration services at Morgan Stanley. Overseeing transactions and client relationships in a dynamic financial environment.
Senior Manager overseeing daily execution and operational integrity of ADI's global treasury activities. Critical in scaling best - in - class treasury operations for a newly independent, publicly traded company.
Operations Quality Specialist at FedEx managing quality and process improvements for customs clearance. Collaborating with teams across multiple regions to align with strategic objectives.
District Operations Manager overseeing outbound logistics of retail locations for Riverstone Logistics. Responsible for operational analyses, team supervision, and client satisfaction across multiple sites.
Communications Operations Specialist coordinating and supporting logistics for marketing initiatives at Riverstone Logistics. Focused on event support, reporting, and inventory management.