Hybrid Collections Agent, Experienced

at OrderEase

• Job title: Collections Agent, Experienced
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$20 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Barrie, Canada

About the role

• Collections Agent negotiating payment arrangements for delinquent accounts in a supportive team environment. Engaging with customers through various outreach methods while providing respectful customer service.

Responsibilities

• Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS.
• Negotiate payment arrangements and identify suitable payment-relief solutions.
• Handle inbound inquiries related to account status, payments, and repayment options.
• Maintain accurate account documentation and follow compliance guidelines.
• Meet productivity and performance targets in a high-volume environment.
• Provide professional, respectful customer service while resolving sensitive financial situations.

Requirements

• A minimum of 2-year consumer collection experience
• Strong Communicator – Clear, adaptive communication and active listening.
• Empathy Skills – Demonstrates understanding, patience, and emotional intelligence.
• Inclusive & Collaborative – Shows respect, teamwork, and willingness to support peers.
• Ability to Lead Difficult Conversations – Handles sensitive discussions confidently while maintaining professionalism and empathy.
• Negotiation Skills – Balances firmness with customer-centric solutions.
• Detail and Goal -Oriented – Distinguishes true disputes from confusion; ensures accuracy and motivated to meet and exceed collections, attendance, and quality targets.
• Emotionally Balanced – Maintains composure and professionalism in escalated interactions.
• Financial Literacy – Understands and explains interest, per diem, loan terms, A P R, and loan components.
• Knowledge of Canadian Banking & Financial Services – Applies regulatory and industry best practices to customer interactions.
• Knowledge of Credit Rating & Impact on the Customer, Credit Bureau Knowledge and Secured vs. Unsecured Lending

Benefits

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!