Processing consumer lending requests and supporting lending departments. Responsible for maintaining loan documentation, resolving errors, and providing excellent member service at Global Credit Union.
Responsibilities
Process branch and department requests, support all consumer lending departments on non-production items
Review and analyze assigned reports to identify loan errors
Communicate with members, dealers and others regarding loan documentation
Respond to inquiries regarding post loan closing and financial transactions
Perform maintenance functions in various systems
Notify dealers of short payoffs and outstanding reserves
Complete CRM requests
Requirements
High school graduate or equivalent
Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact
Excellent organizational, verbal and written communication skills
Attention to detail and problem-solving abilities required
Proficient in use of computer, Word and Excel
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Job title
Consumer Lending Operations Servicing Officer I, II, III
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