Hybrid Consumer Lending Operations Servicing Officer I, II, III

at Global Credit Union

• Job title: Consumer Lending Operations Servicing Officer I, II, III
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $53,226 - $99,908 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Anchorage, United States

About the role

• Consumer Lending Operations Servicing Officer processing branch and department requests. Supporting all consumer lending departments on non-production items while ensuring compliance with applicable regulations.

Responsibilities

• Process branch and department requests, support all consumer lending departments on non-production items
• Comply with all applicable laws, rules, regulations, policies, and procedures applicable and related credit union activities
• Understand and maintain a knowledge of all Consumer lending programs
• Daily, review and analyze assigned reports to identify loan errors
• Take corrective action as needed
• Effectively communicate, orally and in writing, with members, dealers and others within the credit union regarding loan documentation or the deficiency thereof
• Respond to all phone, mail, email and system generated inquiries regarding post loan closing and financial transactions
• Perform maintenance functions, including but not limited to, file maintenance updates in various systems
• Notify dealers of short payoffs and dealer reserves owed; actively follow up, via letters and calls, to collect the outstanding reserves
• Perform additional research and contact makers as needed regarding aftermarket product contact refunds, IVR Payments, Short Payoffs, and other negotiable items
• Complete CRM requests by following up with members, performing file maintenance and preparing letters upon request
• Provide prompt, professional, helpful, knowledgeable and courteous member service
• Perform other duties as assigned

Requirements

• High school graduate or equivalent
• Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact
• Must be self-motivated, resourceful, and possess excellent organizational, verbal and written communication skills
• Attention to detail and problem-solving abilities required
• Must have strong personality traits to handle complex and adverse situations
• Proficient in use of computer, Word and Excel

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays