Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Onsite Supervisor at Grainger overseeing service excellence and sales growth for oil and gas clients. Managing team performance and ensuring compliance with EHS plans.
Responsibilities
- Reporting to the Branch Manager, the Onsite Supervisor, Sales & Service will work at the Customer Facility providing day -to-day strategic leadership in building a high performing, engaged team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, and the contractors on site.
- Supervise and lead the frontline SSR’s in day-to-day operations to drive an exceptional customer experience
- Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
- Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
- Monitor team member productivity and motivate team to reach company goals and objectives
- Ensure compliance to the EHS plans and policies at site
- Ensure team members are abiding by the best practices including housekeeping practices, inspections, completing FLHA’s - supervisors/managers are reviewing and signing off on the FLHA’s and records are retained at locations as per the company record retention schedule.
- Maintain a well-rounded knowledge of products sold and transacting channels
Requirements
- Completion of post-secondary education, preferably in business management or equivalent work experience
- Knowledge of industrial and/or safety products is preferred
- Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands-on management approach
- Strong leadership qualities with good communication, customer service, and interpersonal skills
- Proven skills in time management and ability to priorities tasks within a fast-paced environment
- Proficient computer skills and aptitude
- Understanding of local customer and market dynamics and requirements would be considered an asset
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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