Senior Client Experience Analyst focusing on Experience Management in global financial services. Collaborating across teams to enhance customer journeys through data - driven insights.
About the role
- Senior Quality Analyst focusing on functional and automated testing for SaaS Cloud Native applications on AWS. Collaborating with clients to ensure quality and compliance in retirement solutions.
Responsibilities
- Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation.
- Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements.
- Identify manual processes and introduce automation solutions to optimize efficiency.
- Develop and execute automated test scripts
- Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented.
- Identify inefficiencies in migration processes and recommend improvements.
- Work closely with process owners to standardize and streamline workflows.
- Ensure adherence industry-specific legal requirements.
- Regularly update the team about regulatory changes and their impact on business operations.
- Develop and execute test plans for software or systems supporting migration processes.
- Generate detailed reports on quality metrics, trends, and areas for improvement.
- Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards.
- Provide training and mentorship to junior quality analysts.
- Identify potential risks in migration cases or systems and suggest mitigation strategies.
- Document and communicate risk findings to stakeholders.
- Ensure a consistent and high-quality client experience by monitoring service standards.
- Address quality-related client concerns and work towards resolution promptly.
Requirements
- Experience: 5–7 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform.
- Industry Knowledge: Strong understanding of US Retirement regulations or Pension Funds industry trends, and compliance requirements is a bonus
- Technical Skills: Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver), defect management systems (e.g., JIRA),
- Communication: Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders.
- Attention to Detail: Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. Excellent analytical and problem-solving abilities
- Agility: Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively.
- Education: Any bachelor’s degree (Computer related).
Benefits
- Innovative Environment: Work with cutting-edge SaaS Cloud Native applications on the AWS platform.
- Professional Growth: Advance your career in a collaborative and dynamic workplace.
- Impactful Work: Play a critical role in delivering high-quality solutions that make a difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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