Chargeback Analyst I responsible for processing chargebacks at NCR Atleos. Researching transactions, ensuring compliance, and supporting representment processes in a fast - paced environment.
About the role
- Senior Client Experience Analyst focusing on Experience Management in global financial services. Collaborating across teams to enhance customer journeys through data-driven insights.
Responsibilities
- Lead the design, deployment, and analysis of XM programs using Qualtrics or similar platforms.
- Ensure robust feedback collection and actionable reporting across all channels and markets.
- Collect and synthesize customer feedback from NPS, CSAT, CES and operational systems.
- Create insightful dashboards and reports for both local teams and the global hub.
- Analyze customer interactions, pinpointing bottlenecks and improvement opportunities at global and regional levels.
- Work effectively with product, marketing, and customer service teams across three business units, providing region-specific recommendations and fostering a culture of teamwork.
- Track and report on key CX metrics, measuring the impact of initiatives and driving continuous improvement across the global enterprise.
Requirements
- At least 5 years in XM or CX roles within global or multi-region organizations
- Advanced knowledge of Qualtrics (preferred) or other leading survey and feedback management platforms
- Proficient in CRM systems (Salesforce, Dynamics), survey tools, and Microsoft Office Suite, especially Excel
- Strong skills in interpreting global and regional data, uncovering trends, and delivering actionable insights
- Exceptional ability to work with cross-functional, global teams and communicate complex findings clearly in both group and individual settings.
- Bachelor’s degree in business, Marketing, Statistics, or a related discipline.
Benefits
- Retirement benefits (401k and pension)
- Health and welfare benefits (medical, dental, vision, spending accounts and disability)
- Paid time off
- Parental and caregiver leave
- Life & accident insurance
- Other voluntary and well-being benefits
- Discretionary bonus program that may include an equity component
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